FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
Please allow 3-7 days time for in stock items to ship out.

Tracking numbers will be updated same day your order has been SHIPPED. If you don't have a tracking number on your shipped order, please email us at sales.taylormadediamonds@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?

In Stock Inventory:

We offer a 100% money back guarantee if the product is defective. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.  We do not give refunds for jewelry that is damaged by you or while in your care.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Custom designed jewelry:

These are custom ordered by you. No refunds!  So make sure you love it before you have it built by us.  However if the jewelry is a great design and we know we would be able to resale it then we will make an offer to buy it back at a discounted rate because it is considered used now not new.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales.taylormadediamonds@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide based on your location. The average shipping time is 3-7 business days for in stock items.  For custom orders it will usually take 2 weeks to have the built completed then 3 to 5 days to ship to you.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to sales.taylormadediamonds@gmail.com and we will be happy to assist you in any way we can.